Exchange / return

Kyono Return Service
At Kyono we always want to offer our customers the best service. So also when items are exchanged or returned. Not good = money back. Have you received an order and for whatever reason does not meet your expectations?

Send the article in question back to us within 14 calendar days of receipt and we will get started with exchanging or refunding your money. When fitting, take care not to damage the product and leave labels - if reasonable - set and intact. There follows no refund if the returned item is stained, visibly worn, damaged, or returned too late.


Send package

If you want to return an order, please send an email to info@kyonofashion.com. (We cannot process your return without e-mail.) Please state your details, the product that will be returned, size and possibly. the reason if you want to share this with us. We will send a confirmation email for approval. After this you can get the package with invoice send back.

You can send your package (at your own expense) to:

Kyono Fashion
Master Hermansstraat 4
5864 BS Meerlo

Note: we recommend that you always keep the proof of return shipping until the return has been successfully completed! We are not liable for the loss of a package that is returned.


Return

Immediately upon receipt of the item returned by you, we will exchange it for you or refund the purchase amount to your account. In most cases, this processing (depending on your bank) will be completed within 7 days. Please note: if you return your entire order to us, you will receive the purchase amount, including shipping costs. If you return part of your order, you will only receive the purchase amount of the returned items.


Exchange
An item does not fit? Then we exchange it! For the right size, a different color or a different item. You can indicate this in an e-mail to: info@kyonofashion.com The original order amount cannot be exceeded. If the article is no longer available at the time of processing, you will receive a proper refund.


Warranty

When purchasing items in the Kyono webshop, the legal warranty applies. Legal guarantee means that the article must offer what the consumer can reasonably expect from it. We do everything we can to surprise you with our products and services in terms of price and quality.

If you have any questions about the return and exchange procedure, you can always contact us at: info@kyonofashion.com

When you want to shop via your phone and go to “shopping” in the menu, you will see 4 categories. You can scroll in this window to see all categories! We are working hard to make this clearer and easier! Sorry for the inconvenience.

Happy shoppings! 🙂

XOXO, love
Team Kyono

Translate »