Kyono Return Service
At Kyono we always want to offer our customers the best service. So also when items are exchanged or returned. Not good = money back. Have you received an order and for whatever reason does not meet your expectations?
Send the article in question back to us within 14 calendar days of receipt and we will get started with exchanging or refunding your money. When fitting, take care not to damage the product and leave labels - if reasonable - set and intact. There follows not refund if the returned item is stained, visibly worn, damaged, or returned too late.
Send package
If you want to return an order, please send an email to info@kyonofashion.com. We cannot process your return without an email. State your details, the product that will be returned, size and possibly. the reason if you want to share this with us. We will send a confirmation email for approval. After this you can receive the package with invoice send back.
You can send your package (at your own expense) to:
Kyono Fashion
Master Hermansstraat 4
5864 BS Meerlo
Note: we recommend that you always keep the proof of return shipping until the return has been successfully completed! We are not liable for the loss of a package that is returned.
Back
Immediately upon receipt of the item you have returned, we will exchange it for you or refund the purchase amount to your account. In most cases, this processing (depending on your bank) will be completed within 7 days. Please note: if you return your entire order to us, you will receive the purchase price including the shipping costs back. Return costs are for your own account!
If you return part of your order, you will only receive the purchase price of the returned items. Returns offered in store are free.
Bikinis should be tried on with underwear and will not be taken back without a hygiene strip.
Exchange
Does an item unexpectedly not fit? Then we exchange it! For the right size, a different color or a different article. You can indicate this in an e-mail to: info@kyonofashion.com The original order amount cannot be exceeded. In case of exchange, we both pay 1x shipping costs. If the item is no longer available at the time of processing, you will receive your money back.
Warranty
When purchasing items in the Kyono webshop, the legal warranty applies. Legal guarantee means that the article must offer what the consumer can reasonably expect from it. We do everything we can to surprise you with our products and services in terms of price and quality.
(We cannot guarantee the release of beads or sequins after use, wearing and/or washing)
If you have any questions about the return and exchange procedure, you can always contact us at: info@kyonofashion.com